Customer experience is king
You can only get there by sweating the small stuff, and we sweat a lot.
When your average customer on your website hits Book Now, truth is they think we’re you and you’re us. Which is a nice way of saying: they don’t know we exist. And we’re good with that. We represent you, and we don’t take that lightly.
Our take? Every single interaction with a customer defines your brand and your customers’ perception of you. Every touch should be handled with marketing gloves AND spellcheck.
With Singenuity, here are some of the 5-star, review-driving touch-points that you’ll have with your customer outside of the actual activity they’re paying you for, and they’re too important to leave to just anyone:
- your website
- online bookings
- confirmation email
- online waivers
- reminder texts
- self-serve kiosks for
- tickets, waivers, or photos
- mobile tickets
- TV displays showing
- upcoming appointments or live photo slideshow
- buying merchandise
- credit card payments (swipe, dip, tap, mobile wallet, etc)
- selecting and purchasing activity photos
- post-visit messages (driving reviews and photo sales)
If your activity is the meat and potatoes, we’ll bring all the sides and desserts. Yes, multiple desserts.