Mastering Booking Management: Top 10 Questions About Singenuity's Solutions
In an era where customer expectations for events and attractions are at an all-time high, you need innovative solutions to stay ahead. Enter Singenuity, a game-changing booking-management platform that simplifies the reservation process and transforms how you engage with your guests.
In this article, we’ll share answers to your top 10 frequently asked questions about how Singenuity’s solutions can elevate your business, drive growth, and enhance customer satisfaction.
1. How do I get started with Singenuity and what’s the onboarding like?
Imagine launching a system that fits your business like a glove. Once you’re ready to partner with us, our USA-based team makes it effortless: we’ll build your setup, train your staff, and migrate your data. You’ll be live in no time, with a dedicated Account Manager + 24/7 support by your side.
2. How can I manage bookings—online, in-person, and across channels—without the hassle?
Say goodbye to juggling multiple tools. From any device—web browser or our Register app (Android or Apple)—you’ll handle online and in-person bookings seamlessly. It’s intuitive, fast, and designed to save you time.
3. What payment processors/gateways do you support and what payment options do my guests have?
We’ve partnered with Square for PCI compliant, secure, reliable processing at a special rate just for you. Your guests will love the flexibility: we accept all debit and credit cards (including Interac in Canada), plus Apple Pay and Google Pay—via tap or chip.
4. Can Singenuity connect with my other tools including OTAs, accounting, and marketing platforms?
Absolutely! Sync effortlessly with marketing platforms, analytics, AI chatbots, and more—right out of the box. Plus, our Availability and Data APIs let you create custom integrations to fit your unique needs.
5. What kind of support can I expect, and is it available 24/7?
We’ve got your back 24/7 with an AI-powered knowledge base and a USA-based support team (text, chat, email, or phone). Nearly every partner also gets a dedicated Account Manager to ensure you thrive.
6. Are waivers included? If so, how do they work and how are they completed without disrupting check-ins?
Yes, waivers are built in at no extra cost! Enable them for any product, and guests get links via email or text—shared easily among groups. With 90%+ completion rates before arrival, you’ll save time and stress. In-person? Use QR codes or kiosks. Simple.
7. How do I track sales, attendance, and performance trends in real time? Related: what does data security look like, and who owns the data?
Unlock powerful insights with our Manage portal’s reporting library. Run detailed or big-picture reports with flexible filters—perfect for cash or accrual accounting. With all of your tools and solutions consolidated into one platform, you can see incredible data about your operation and reconcile without the export, excel, mesh nightmare. Plus, our Data API can feed everything to your third-party tools effortlessly. Data is heavily encrypted, payment data is PCI compliant, and frequent security updates are released. You as the operator own the data; Singenuity even goes so far as to feed live conversion data into your Google Analytics.
8. How does Singenuity help me grow revenue?
Boost your bottom line with tools like dynamic pricing to fill slow slots/lift revenues/drive demand; Priority Booking™ to maximize capacity utilization; and abandoned cart emails to win back guests. Partners see an average of 11.87% online conversions rate and up to 40% package uptake—plus photo features that add an average of $5-$9 per guest!
9. What’s the cost, and what are the pricing plans? Are there hidden fees?
No ongoing fees hit your budget—we charge guests a small fee (lower than most) so you stay profitable. A one-time setup fee varies by your needs, and you can even keep extra guest fees to offset costs. Tips, retail, and food & beverage are processed without any platform fees applied. It’s pricing that works for you.
10. Why is Singenuity the easiest choice for my team, and how does it save time?
Built by operators, not techies, Singenuity eliminates friction with automation and an all-in-one platform (bookings, POS, photos, and more). Your staff will master it on Day One—no steep learning curves here. It’s designed to make your life easier.
The bottom line:
Singenuity’s booking management platform is more than just a tool; it’s a transformative solution for businesses eager to elevate their operations and deliver exceptional customer experiences. With its intuitive interface, unwavering support, and innovative features, Singenuity empowers you to unlock your full potential.
Embrace the future of booking management and watch your business thrive, creating unforgettable moments for your guests. Learn more about what Singenuity can do for you. Take our software for a spin.