Feedback forms are tools for collecting guest opinions, ratings, and suggestions after their visit. They allow attractions and tour operators to understand guest satisfaction, identify areas for improvement, and capture testimonials that can be used in marketing.

In an all-in-one booking platform, feedback forms can be integrated into the guest journey by:

• Automated emails or SMS → sending surveys immediately after a booking or visit.

• On-site kiosks or tablets → allowing guests to share impressions before leaving.

• Mobile-friendly forms → embedded in apps or accessible via QR codes on tickets and receipts.

• Data integration → linking responses to guest records for personalized follow-up.

• Analytics dashboards → measuring satisfaction scores, trends, and common themes across responses.

Feedback forms give operators actionable insights into what guests value most, what issues need attention, and how to improve future experiences.