Accessibility by Design
The Future of UX: Accessibility by Design Techniques
Accessibility in Attractions
Ensuring inclusive experiences for all guests through design, services, and booking tools.
Activity Booking Software
Understanding Activity Booking Software: Simplifying Reservation Management
Admission Control System
Validating tickets, enforcing capacity, and streamlining guest entry.
Adventure Tourism
Experience-driven travel activities like biking, rafting, and ziplining, supported by integrated booking and rental systems.
Affiliate Management
Affiliate Management for Tours & Attractions
Affiliate Marketing for Tours
Partnering with affiliates and websites to drive bookings through commission-based promotion.
Algorithmic Timeslot Management
Master Priority Booking with Advanced Timeslot Algorithms
All-In-One Software
A single platform that unifies booking, rentals, POS, and guest communication in one system.
All-Inclusive Membership Platform
The Principles of Booking Fees in an All-Inclusive Membership Platform
Analytics
Tracking sales, bookings, and performance metrics across POS, rentals, and OTAs.
API
API (Application Programming Interface)
API Fee
API Fees in Booking & OTA Integrations
Attrition Rate
Measuring customer, staff, or partner turnover to reveal risks in bookings and revenue.
Augmented Reality (AR) in Attractions
Blending digital content with the physical attraction to create immersive guest experiences.
Automation
Streamlining bookings, rentals, and guest communications with minimal manual effort.
Average Order Value (AOV)
A measurement of the average revenue earned per booking transaction.
Back-End System
The behind-the-scenes technology that processes bookings, payments, and system integrations.
Barcoding System
Using barcodes to track tickets, rentals, and merchandise for secure entry and operations.
Benchmarking
Comparing business performance metrics against industry standards or competitors.
Booking Conversion Rate
Measuring how effectively website visitors and leads turn into confirmed bookings.
Booking Engine
Understanding Booking Engines: A Convenient Tool for Online Reservations
Booking fee
Booking Fee Explained for Tour & Attraction Operators
Bookings
What Is a Booking?
Brand Experience
Shaping guest impressions across booking, on-site, and post-visit touchpoints.
Branded Website Provided for Operators
Branded Website for Operators
Break-Even Occupancy
The Importance of Break-Even Occupancy in Rental Properties
Breakage (Unused Tickets)
Tickets or vouchers sold but never redeemed, tracked as revenue and no-show data.
Bulk Ticketing
Selling large ticket volumes in a single order for groups, schools, or partners.
Bundle Pricing
Packaging tickets, rentals, or experiences together to boost revenue per guest.
Business Intelligence (BI)
Turning booking, sales, and resource data into actionable insights for smarter decisions.
Capacity Control
Capacity Control Tips to Enhance Your Waiver Management Process
Capacity Management
Controlling guest volume to prevent overcrowding and optimize resources.
Carbon Offset Ticketing
Carbon Offset Ticketing: A Sustainable Travel Choice
Channel Conflict
Reducing Channel Conflict for Business Growth
Channel Manager
Software that syncs inventory and pricing across OTAs, affiliates, and direct channels.
Click-to-Ride
Exploring the Benefits of Click-to-Ride Services
Client Retained Data Ownership and Data is NOT Resold
Data Ownership in Booking Software
Conversion Funnel
The step-by-step guest journey from awareness to a completed booking.
Credit Card Fees
Credit Card Fees in Booking & POS Systems
Cross-Sell Bundles
What Are Cross-Sell Bundles? - Offering Related Products or Services Together
Custom Booksite Branding
Custom CSS and Booksite Branding
Dashboard
A visual control panel showing real-time booking, sales, and operational data.
Data Integration
Connecting POS, rentals, OTAs, and resources into one unified system.
Data Lake
Exploring the Definition of a Data Lake
Data Security
Protecting guest, payment, and business data through secure systems and compliance.
Dedicated Account Manager
Dedicated Account Management for Operators
Demand Forecasting
Predicting guest volume and bookings to optimize staffing, pricing, and resources.
Device Compatibility
Ensuring booking, ticketing, and POS systems work across mobile, desktop, and kiosk devices.
Digital Waivers
Understanding Digital Waivers: Streamlining Liability Releases Online
Direct Bookings
Reservations made through an operator’s own website, POS, or app without third-party involvement.
Discount Codes
Promotional codes that apply discounts during checkout to drive bookings and sales.
Distribution Channels
The direct and third-party outlets where tickets and experiences are sold.
Dynamic Capacity Control
How Dynamic Capacity Control Enhances Resource Allocation
Dynamic Pricing
Dynamic Pricing for Tours & Attractions
Early Bird Pricing
Discounted tickets or rentals offered to guests who book in advance.
Ecommerce Integration
Connecting booking, POS, and online sales into one seamless checkout experience.
Electronic Signature
Digitally captured agreements for waivers, rentals, and consent forms.
Email Automation
Automated guest emails for confirmations, reminders, waivers, and upsells.
Employee Scheduling
Assigning shifts and roles to staff to align with guest demand and operational needs.
End-to-End Platform
A unified system that manages bookings, sales, operations, and guest engagement from start to finish.
Entry Management
Controlling guest access with ticket validation, timed entry, and capacity tools.
Event Ticketing
Managing ticket sales, timed entry, and capacity for special events and attractions.
Exit Survey
Post-visit questionnaires that capture guest feedback to improve operations and service.
Experience Economy
An economic trend where guests prioritize memorable experiences over goods and services.
Experience Personalization
Navigating the New Era of Experience Personalization
Family Packages
Bundled admission or rental options for households, usually offered at a discounted group rate.
Feedback Forms
Guest surveys that collect opinions and ratings to improve service and operations.
Financial Reporting
Tracking and analyzing revenue, expenses, and profitability across all sales channels.
Flexible Pricing
Adapting ticket and rental prices by season, guest type, or booking conditions.
Forecasting Tools
Predicting future demand, revenue, and resource needs to plan more effectively.
Fraud Protection
Securing bookings, payments, and ticket validation against unauthorized activity.
Front Desk System
The on-site software staff use for check-ins, ticketing, rentals, and guest services.
Funnel Optimization
Improving the booking journey to reduce drop-offs and increase completed reservations.
Granular Google Analytics to Customer Account Granular (with cross domain tracking)
Google Analytics for Booking Conversion Tracking
Granular ROAS to Customer Google Ads Account
Accurate ROAS Tracking for Google Ads
Gross Rate
The Impact of the Gross Rate on Business Growth: Tips and Insights
Group Bookings
High-volume reservations for schools, corporations, or large parties.
Guest Experience
The overall impression guests have from booking through their visit.
Guest Lifetime Value (GLV)
The total revenue a guest generates over their relationship with an attraction.
Guest Lifetime Value (GLV)
Guest Lifetime Value (GLV) Insights to Enhance Customer Satisfaction
Guest Management System
Software that manages guest records, bookings, and communications.
Free Access to Open Data API
Open Data API for Tour Operators
Online Booking System
How an Online Booking System Elevates Scheduling Efficiency
Online Ticketing
Understanding the Online Booking Business
Opaque Inventory
Navigating the Challenges of Opaque Inventory
Open Booking API
Enhance Travel Services Using an Open Booking API
OTA Connections
Decoding OTA Connections: What You Need to Know About Booking Fees
OTA Travel
What is an OTA Travel? - Unpacking Online Travel Agency Platforms
Payout Timeline
Payout Timeline: When You Get Paid
Per Transaction Fee
Per Transaction Fees in Booking Software
Per-Available Seat (PAS)
Calculating Per-Available Seat (PAS) Costs and Benefits
Photo-Integration
Photo-Integration: The Seamless Blending of Images
Platform as Merchant / Master Account Model
Platform-as-Merchant Payment Model
POS (point of sale) Solution
Understanding POS Solutions: Streamlining Your Business Operations
Private Tour Modules
Customize Your Tour Booking Experience with Private Tour Modules
Refund Timeline
Refund Timeline Explained
Regenerative Tourism
Regenerative Tourism: Transforming Travel for a Greener Future
Release Period
The Importance of Timing: Navigating Your Product Release Period
Rental Inventory Software
Understanding Rental Inventory Software: Streamlining Your Inventory Management
Reservation Software
What is reservation software? A tool for managing bookings and appointments
Resource Scheduling
Optimize Project Output with Efficient Resource Scheduling
Retail and F&B POS
Streamline Inventory Tracking with Cutting-Edge Retail and F&B POS
Retail Food and Beverage POS
Retail, food and beverage POS with variable & variant Inventory Tracking
Revenue Management System (RMS)
Why Your Business Needs a Revenue Management System (RMS)
Ticket Scanning
The Need for Fast, Reliable, and Secure Ticket Scanning
Timed Entry
Scheduling guest admissions into specific time slots to manage capacity and flow.
Timed Entry Ticketing
Increase Attendance and Improve Compliance with Timed Entry Ticketing
Tour Booking Platform
Understanding Tour Booking Platforms: An Essential Guide
Tour Scheduling Software
Understanding Tour Scheduling Software: Efficient tools for managing tours and bookings
Transportation Module
Transportation Module for Tour Operators
Waiver Management
Understanding Waiver Management: Efficient Handling of Legal Documents
Waiver Software
Understanding Waiver Software: Streamlining the Process for Waiver Management
Waiver Suite
Digital Waiver Suite for Attractions
Web Reservation System
Understanding Web Reservation System: An Online Platform for Booking Services and Appointments
White Glove Onboarding
White-Glove Onboarding & Data Migration