Accessibility in attractions refers to the design, features, and services that ensure all guests—including those with disabilities, mobility challenges, or special needs—can enjoy an experience safely and comfortably. For operators, accessibility is both a legal requirement and a critical factor in providing inclusive guest experiences.

In an all-in-one booking platform, accessibility can be supported through:

• Booking engine features → allowing guests to filter for wheelchair-accessible tours or request accommodations during checkout.

• POS integration → flagging accessibility needs for on-site staff at check-in.

• Resource scheduling → ensuring accessible equipment (e.g., adaptive kayaks, accessible vehicles) is allocated correctly.

• Digital waivers & forms → collecting guest requirements in advance to reduce friction at arrival.

• API connections to OTAs → syncing accessibility attributes so third-party channels display accurate information.

• Analytics → tracking demand for accessible options to improve resource planning and guest satisfaction.

Accessibility is about more than compliance—it’s about expanding reach, improving guest equity, and reinforcing brand reputation as welcoming and inclusive.