Capacity management is the process of controlling and optimizing the number of guests allowed into an attraction, tour, or event at one time. It ensures that visitor levels stay within safe and comfortable limits while maximizing revenue and resource utilization.

In an all-in-one booking platform, capacity management can include:

• Timed entry control → limiting admissions by hour or session to prevent overcrowding.

• Ticket allocations → reserving portions of capacity for specific channels such as direct bookings, OTAs, or affiliates.

• Rental coordination → ensuring limited equipment (bikes, kayaks, ATVs) is available and not oversold.

• Resource scheduling → aligning staff and guides with expected guest numbers.

• Analytics dashboards → monitoring attendance, peak usage periods, and no-show rates.

• Dynamic pricing → adjusting ticket prices based on remaining capacity and demand.

Effective capacity management balances guest experience with profitability, helping operators avoid bottlenecks, improve safety, and increase satisfaction while making the most of available space and resources.