A transportation module is a dedicated system for managing pickups, drop-offs, shuttles, and route-based transportation as a core part of the booking and operational workflow. For experiences that include transportation, a platform should treat logistics as a first-class function—not as a collection of custom fields—by supporting passenger counts, pickup locations, timing windows, operational transportation manifests, and even driver-specific access, all aligned directly with bookings.

A complete transportation module should provide an independent transportation manifest that can be configured at either the time-slot level—allowing some or all time slots to have different transportation options—or at the order level. Order-level configuration allows guests to utilize transportation while participating in multiple activities that may span multiple time slots, or in environments where duration of stay is driven by guest preference rather than system-imposed limitations. This flexibility allows operators to adapt workflows to different operational models.

The module should support the management of drivers, vehicles, routes, pickup locations, and associated messaging, along with transportation-specific pricing, fees, pickup status tracking, and driver notes. Orders should be assignable to specific vehicles or routes, with real-time visibility for operational teams.

Transportation workflows should also support automated allocation, assigning orders to the appropriate vehicle, route, or transportation resource based on defined rules. While transportation interacts with inventory and resource planning, it should remain a distinct, purpose-built system rather than being conflated with general resource management.

In much of the industry, transportation is often outsourced to third-party tools or handled manually because booking systems lack native support, forcing operators into fragmented and less effective operational states. A robust, built-in transportation module reduces this dependency, minimizes manual coordination, prevents missed pickups, and improves day-of execution—resulting in a more enjoyable, reliable, predictable, repeatable and - most importantly - scalable guest experience.