We build your new system while you keep taking bookings. No latency, no downtime. After your build is ready, we’ll make the swap with your history intact. White glove means we handle the tech while you keep doing what you do best—managing your operation!
A booking fee that changes with each channel teaches your team which channel to use. Ours doesn't change.
Which contradicts why you bought booking software to begin with.
Singenuity charges the same 2–4% on every channel, so the cheapest channel for you is also the fastest one for the guest and fees land where you decide. Not on the tip, and not on the lunch order.
Not everyone wants percentage pricing.
FareHarbor is a strong online-booking platform, but operators come to us for the full in-person stack—ticketing, rentals, photos, and reporting built into one system.
After booking care
These are the features operators feel every day — at the lift, the rental counter, and the end-of-month reconciliation. If they're missing from your booking system, you won't find out before checkout. They'll show up after the guest has paid.
Tickets scan more than once.
With FareHarbor, a ticket is scanned once and it's spent. Scan it at the lift and that's it — it can't be scanned again.
That leaves out loaded tickets, where a single QR code works for multiple people, multiple activities, or both. And it leaves out binding a waiver to a specific ticket — which turns out to matter more than almost anything else once you're running real volume.
A counter that sells more than tickets.
FareHarbor doesn't have a retail point of sale. Retail gets handled through add-on workarounds, which is why so many operators still run a second register beside it.
That second register is where the day's numbers stop agreeing — and where staff start doing double entry to keep up.
Rentals that track themselves.
FareHarbor handles rental bookings, but not native SKU-scanning rental management. There's no scan-a-ticket, scan-a-QR-code, send-them-out-the-door flow that ties a specific piece of gear to a specific guest.
That's the difference between selling a rental and actually running a rental counter — knowing who has what, when it's due back, and what's overdue.
Photos guests actually buy.
FareHarbor offers photo through integrated partners. What it doesn't have is a native capture-and-sell platform — photos shot, attached to the booking, and sold back to the guest inside the same system.
Fees you can actually read.
FareHarbor reports card and processing fees to operators, but the booking fee isn't itemized in your reporting — it's presented to the guest at checkout.
You end up knowing what guests paid and what landed in the bank, without a clean line explaining the gap.
Tax at the item, not the cart.
An activity, a tip, a retail T-shirt, and a donation are not the same taxable thing. One rate across the whole cart forces someone to fix it later, by hand, every month.
For operators with donations, memberships, rentals, tips, admissions, and retail all on one order, that reconciliation is a standing monthly cost.
Key reasons to switch
It's rarely the flashiest feature. When operators tell us why they made the move, it comes down to three things.
Revenue and efficiency boosts
Revenue-boosting operational wins that drive new business and give you your day back, not glamour features you'll never turn on. Multi-scan tickets for multi-day passes and theme parks, retail POS, SKU rental tracking, per-item tax, and a kiosk that shortens the line — the things that cut a five-person ticket booth to two.
People who understand you
Support that knows what a tubing hill, wildlife park, marina, or ski resort is trying to do when guests are already standing in line. Operator-aware onboarding, the same people on your account next season, and a product team that hears the request directly.
Transparency across the board
Pricing, fees, and reporting you can read without decoding. What you're paying and what your guests are paying, laid out plainly, with booking fees itemized in your own reports and rates written into a servicing agreement. Additionally, we've never raised rates on existing partners.
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