Peek Pro Alternative
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Most operators arrive with a 2% online conversion rate. Singenuity partners average 6%.
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Automate your reminder emails and texts! Waivers done before arrival, signed ticket by ticket, with 2-hour reminders built in.
Hawksnest went from five people selling tickets to two, same volume, same or faster speed. Roughly 60% less front-line labor.
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When you cancel and refund, the booking fee comes back too, not just the ticket price.
We build your new system while you keep taking bookings. No latency, no downtime. After your build is ready, we’ll make the swap with your history intact. White glove means we handle the tech while you keep doing what you do best—managing your operation!
Two things decide what a platform actually costs you: the booking fee, and who holds the money on its way to your bank.
At 6%, a $100 booking costs $6. Ours costs $2 to $4. Your guests can cover it on every channel, and our rates don't change based on where the booking came from.
In reality, the bigger expense is the additional hours spent reconciling exports from two systems, re-ringing retail on a second register, rebuilding bookings from scratch, or logging in and out of multiple location accounts. None of that shows up on an invoice, but all of it shows up on payroll.
Not into percentages?
Peek Pro is a capable booking platform. The question isn't whether it can take bookings, it's whether your operation has outgrown a booking-first system.
All-in-one care
These are the features operators feel at the lift, the rental counter, and the end-of-month reconciliation. If they're missing from your booking system, you won't find them before checkout. They'll show up after the guest has paid.
On the fly edits & booking changes.
Routine booking changes on Peek Pro (like a date, time, or head count) can mean canceling, refunding, and rebuilding from scratch, creating friction for guests and extra work for staff.
Singenuity was built by operators like you, so everyday changes like closing a timeslot, opening a new one, switching to call-to-book, or mass texting self-reschedule links are just a click away.
A sales counter that keeps up.
Peek Pro doesn't have a retail point of sale with inventory tracking, so operators end up running one anyway as a separate register at the counter with the booking system on another screen. Two systems, two customer records, two reports that don't agree.
The second register is exactly where the day's numbers stop matching and where staff start doing double entry to keep up.
Multi-level resource managment.
When tour and rental modules don't share an inventory pool, the same kayaks, bikes, or tubes get configured twice; once for the guided trip, once for the walk-up rental.
Duplicate setup is the visible cost. The invisible one is the afternoon both calendars sold the same boat.
Multi-location support.
Operators have reported running a separate Peek account per location with separate logins, separate configurations, and no single view of the business.
Four locations shouldn't mean four systems that happen to share a logo.
The price before the paperwork.
Peek Pro asks for a guest’s life story before showing the booking total or taxes and fees. That puts the price behind an information wall and tanks conversions.
Baymard found that 12% of shoppers abandon checkout when they can’t see the total upfront, while 14% say they won’t provide an online store with their phone number.
Maximize revenue with real upsells.
Peek Pro offers bundles as a fixed set of things sold together. What it doesn't offer is the package upsell: catching the guest at the moment they're already buying and offering them more.
A bundle is a product you built in advance. An upsell is revenue that only exists if the system asks for it, at the right second, in the flow the guest is already in.
Key reasons to switch
It's rarely the flashiest feature. When operators tell us why they made the move, it comes down to three things.
One system instead of a software stack
The setup we replace most often is a booking tool plus a retail POS plus a waiver app plus a rental spreadsheet, with staff as the integration layer. Singenuity puts bookings, retail, rentals, waivers, photos, and every location on one order flow, one customer profile, and one report.
Humans on the line when it matters
Typical response under a minute, typical resolution under five, and 24/7 escalation pathways from USA-based people who know what a tubing hill, marina, or dog-sledding outfit is dealing with when guests are already standing there.
Changes without hassle
A date change is an edit, not a cancel-refund-rebook cycle. And day-to-day configuration like products, add-ons, capacity, and pricing are fields and toggles your team can easily manage themselves. Support should be there when you need it, not required every time your business changes.
Customer quote:
"I dealt with Peek. They didn't answer their customer service phones. And now they direct it to AI and you can't even talk to a person! So when I have an issue on a Sunday or even a Friday night, my business does not go to bed."
-Sara, Steamboat Dog Sledding
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FAQ
How does Singenuity's pricing compare to Peek Pro?
What's a refund reserve, and do you hold one?
How hard is it to migrate from Peek Pro?
Is Singenuity's support actually human?
Can we change a booking without canceling it?
We run tours and rentals off the same gear. Does that work?
We have multiple locations. Is that one account or several?
Doesn't Peek's marketplace help me get bookings?
Will my team have to relearn everything?
When should I stick with Peek Pro vs. consider Singenuity?
Your business doesn't go to bed. Neither do we.
Tours and rentals on one inventory, retail on the same order as the ticket, every location in one account, and humans on the line at 8 a.m. on a Saturday. Bring your statements and we'll walk through the comparison with you, including where Peek fits.