A front desk system is the software interface staff use to manage guest check-ins, ticket sales, and on-site services at the entrance or reception area of an attraction. It acts as the operational hub for walk-up visitors while syncing with the broader booking platform to keep availability, rentals, and resources up to date.

In an all-in-one booking platform, a front desk system typically includes:

• POS integration → processing ticket sales, merchandise, food, and upsells on-site.

• Check-in management → validating online bookings, scanning QR codes, or confirming timed entry reservations.

• Rental coordination → assigning equipment such as bikes, kayaks, or ATVs at the time of check-in.

• Waiver collection → ensuring guests sign digital waivers before participating.

• Resource scheduling → confirming guides, staff, or event spaces are aligned with incoming guests.

• Real-time sync with OTAs & affiliates → so third-party reservations are immediately visible to front desk staff.

A strong front desk system ensures smooth guest arrivals, reduces bottlenecks, and supports both revenue capture and operational efficiency.