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Loyalty Program

Loyalty Program: Glossary Term & Definition

A loyalty program rewards repeat guests with points, discounts, or perks based on how often they visit or how much they spend.

For attractions with a local or regional guest base, ski resorts, water parks, escape rooms, family entertainment centers, loyalty programs turn occasional visitors into regulars.

The most effective programs are simple to understand and easy to redeem, ideally tracked automatically through the guest's account rather than requiring a physical punch card. Tying loyalty data into the same system that handles bookings and POS transactions lets operators see which guests are their most valuable and target them with relevant offers instead of generic marketing blasts.

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