Glossary Background - Ocean with Ferry

Merchant Account

What Is a Merchant Account? Definition for Tour Operators

A merchant account is a type of business bank account that lets a company accept credit and debit card payments and holds the funds until they settle to its regular bank account.

Some booking platforms give each operator its own merchant account. Others process payments through a single master account owned by the platform and pay operators out later. The setup determines who is the merchant of record, how quickly money arrives, and who controls chargebacks and refunds.

Why it matters for operators

Your merchant account structure affects cash flow, payout timing, and fee transparency. With Singenuity, payments run through Square and the operator is the merchant of record, with next-day payouts.

Related terms

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