Ticket Exchange & Transfer

Ticket exchange and transfer lets a guest change their booking to a different date, time, or experience, or hand their ticket off to someone else, without starting over or requiring a refund.

Plans change, and a rigid no-exchange, no-transfer policy pushes guests toward a refund request instead of a rebooking, which is worse for the operator's revenue either way.

Self-service exchange and transfer tools let guests make these changes themselves within policy limits (a cutoff window, a fee, a date range), reducing support calls while still giving operators control over how flexible the policy is. Systems that automate this well update capacity for both the original and new slot instantly, so availability stays accurate on both ends of the change.