Waitlist Management

Waitlist management is how operators track guests interested in a sold-out date or experience and notify them, in order, when space becomes available.

A well-run waitlist captures interested guests instead of turning them away with a simple "sold out," and gives operators a fair, first-come-first-served way to fill last-minute openings from cancellations.

Manual waitlists, a notebook or spreadsheet at the front desk, are slow and easy to lose track of. Digital waitlist tools that automatically text or email the next guest in line the moment a spot opens up recover bookings that would otherwise be lost and remove a tedious manual task from staff.