Cancellation Policy

A cancellation policy is a set of rules that explains whether, when, and how a customer can cancel or change a booking, and what refund or credit they receive.

Common policies for tours and attractions include full refunds up to 24 or 48 hours before the visit, credit or rescheduling inside that window, and no refund for no-shows. Many operators also define what happens when they cancel for weather, which is often covered by a rain check policy.

Why it matters for operators

A clear policy shown at checkout reduces disputes and chargebacks, and a cancellation deadline gives you time to resell the spot. Self-service rescheduling keeps guests who might otherwise simply not show up.

Related terms

• Rain check policy

• Refund timeline

• Waitlist management