Deposit Policy

A deposit policy defines how much a customer must pay upfront to secure a booking, when the balance is due, and whether the deposit is refundable.

Attractions most often require deposits for group bookings, private tours, birthday parties, and events, where one cancellation affects a whole time slot or room. A typical policy names a deposit amount or percentage, a balance due date, and a cutoff after which the deposit is kept.

Why it matters for operators

Deposits reduce no-shows and protect high-value bookings. State the policy at checkout and in the confirmation so guests know the terms before they pay.

Related terms

• Group bookings

• Refund timeline

• Rain check policy