Guest Throughput
What Is Guest Throughput? Meaning for Tours and Attractions
Guest throughput is the number of guests an attraction, ride, activity, or entry point can serve in a set period, usually measured per hour.
Throughput is limited by the slowest step in the guest journey. At many attractions that step is check-in: finding the booking, confirming a waiver, fitting equipment, or taking payment. A ride that can handle 300 guests an hour is held back if the front desk can only check in 150.
Why it matters for operators
Raising throughput lets you serve more guests on peak days without adding capacity. Pre-arrival waivers, mobile tickets, and self-serve kiosks remove the most common bottlenecks.
Related terms
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