SMS Terms of Service

Effective Date: 21th of October, 2024

SMS disclosures at a glance

Singenuity Booking Notifications: by opting in, you agree to receive booking confirmations, tickets, reminders and customer care texts from the business you booked with, sent through Singenuity. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help. No marketing messages are sent.

Program and sender

Singenuity LLC provides the booking and messaging platform for participating tour, activity, and attraction businesses (Operators). The Operator identified during checkout is the business sending the text messages, using its assigned number. These terms describe the SMS program powered by Singenuity.

Types of messages and separate consent

Booking and customer-care SMS: ticket links, booking confirmations, event reminders, check-in instructions, schedule changes, cancellations, and customer support responses.

Optional marketing SMS: special offers, promotions, discounts, and activity announcements. These messages are sent only if the customer separately opts in to promotional texts. Consent to booking texts alone does not authorize marketing texts. Marketing and customer-care opt-in boxes must be separate and unchecked by default.

How to opt in

Customers enter their phone number and actively select the applicable SMS checkbox at checkout. Each checkbox discloses the sender, message type, varying frequency, message/data rates, STOP and HELP instructions, and access to these Terms and the Privacy Policy. Consent is not a condition of purchase. Booking details are also available via email.

Message frequency and charges

Message frequency varies based on bookings, customer inquiries, and, if separately authorized, promotional campaigns. Message and data rates may apply.

STOP and HELP

Reply STOP to cancel messages from that sender. Opting out of SMS does not cancel a reservation. Reply HELP for help. For customer care, contact the business named in your booking confirmation. For Singenuity platform support, contact support@singenuity.com

Carrier disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Privacy and policy links

No mobile information or SMS opt-in consent is shared with third parties or affiliates for their marketing or promotional purposes.

Changes

These Terms may be updated, with the effective date revised accordingly.