Overbooking
What Is Overbooking? Definition for Attraction Operators
Overbooking is the practice of accepting more reservations than a time slot, tour, or venue can hold, on the expectation that some guests will cancel or not show up.
Airlines and hotels use overbooking routinely, based on historical no-show rates. In attractions it can also happen by accident, when separate systems for online, phone, and reseller sales each sell the same capacity.
Why it matters for operators
Intentional overbooking can work for general admission with steady no-show patterns, but it is risky for guided tours, rides, and anything with a fixed equipment count. Accidental overbooking is avoidable when every channel draws from one live inventory.
Related terms
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